Resolution Process
At Fairfield Medical Centre, your input is pivotal in our pursuit of excellence. We value your feedback as a catalyst for refining our healthcare approach. Your thoughts enable us to reassess and elevate our standards, ensuring an even better experience for our patients. Share your insights; they're the compass guiding our commitment to exceptional care.
Comment, compliment or complaint
You can phone and discuss with us your comment, compliment or complaint or you can put it in writing and address to:
Practice Manager
Fairfield Medical Centre
Email: [email protected]
We take your concerns seriously and respond promptly and equitably. Our commitment is to investigate complaints thoroughly, aiming for a resolution that satisfies all involved parties. If necessary, we take proactive steps to prevent similar issues from recurring. Your written complaints, received promptly after the incident, greatly assist us in addressing and resolving matters effectively.
Who else can I complain to?
The Health and Disability Commissioner
PO Box 1791, Auckland
Phone 0800 112 233
The Medical Council
PO Box 11 649, Wellington
Phone 04 384 7635
For matters where you feel privacy has been breached, you can write to:
The Privacy Commissioner
PO Box 466, Auckland 1
Phone 0800 803 909
Advocacy
If you would like support to do this, there is a free advocacy service to help you. Phone the office of the Health and Disability Commissioner, phone 0800 112 233. Everyone using a health or disability service has the protection of the Code of Health and Disability Service Consumers’ Rights.